My next step would be to disable the automapping Her inbox on exchange is over 7GB and she also has full access with automapping to 4 other inboxes that she manages. Her OST is at 16GB and I've already warned her that, that is the next step. ![]() Opened the calendar in daily view and all meetings were 1 hour off from the numbers at the side, but clicking on the window refreshed and reset to normal.) SHe had 2 other issues (new emails came in and the window did not bump down the messages until she clicked and refreshed the window, and another time she I also disabled hardware graphics acceleration - to see if that might also be the cause. With a server side scan as well as other controls as emails are processed in). The other add-ins she has are Microsoft, SharePoint and WinZip. ![]() I have disabled the Symantec end point protection add-in which is the only one she has that would be questionable as to possible issue. Up and down that the messages are "not there" and then reappear later. Now, I know, I've had the occasion where I've looked for something in my email that I know I saved and can't find it, but I try a second time and it's there - and I usually chalk up the oversight to stress and being busy. And catching it when it happens to run tests or take a look is just as hard because when the user is searching for those messages, they are usually in a rush and don't report the issues untilĪfter they have restarted outlook, found the missing email and taken care of their work before reporting it to IT as an afterthought. Reproducing this issue is impossible because it is random. We are on Outlook 2013, Exchange 2010 (sp3, RU10), Outlook is running with cache mode enabled and some of these users probably have larger *.ost files. ![]() But if she closes outlook and reopens outlook and tries again, she finds the message. She find it scrolling back thru her inbox. A few days later Sally searches for that message again and search cannot find it, nor can ![]() Sally reads the message and leaves it in her inbox. Users swear that the message was in theirįor example, Sally receives an email from Bob about a report they are working on. It's not all emails in the inbox or folder, just one or two. I have 2 users reporting that, on random occasions they have noticed random emails disappear out of their email (inbox or subfolder) then reappear later.
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